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Privacy Policy

This policy tells you what happens to any personal data that you give to us or that we collect from or about you.  Like you, we care about how companies look after their customers' information. We aim to be open and transparent about what information we collect and how we use it and we're committed to safeguarding your personal data and protecting your privacy.  

Use the links below to find out about how we use your personal information.

 

1. How this privacy policy applies to you.

This privacy policy applies to: 

  • your use of our website, whether as a visitor or as an actual or prospective user or customer.

  • your receipt of our products as a user or customer

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Any notices or statements relating to data, data protection, fair processing and/or privacy that we may issue at the time of collecting personal data about you will supplement this privacy policy.  They are not intended to override it.

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We may change this privacy policy from time to time to reflect changes in the law and/or our personal data handling and data protection practices.

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We encourage you to check this privacy policy for changes whenever you visit our website as we may not always notify you of the changes.

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It is important that the personal data we hold about you is accurate and current.

 

2. Who we are

 

We are The Well Dressed Whippet of 295 Lordship Lane, East Dulwich, SE22 8JH.

We are the data controller of your personal data

We will refer to ourselves in this privacy notice in the first person, eg. "we", "us" and "our"

 

3. Our Data Protection Officer (DPO)

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We have appointed a DPO who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy notice, including any requests to exercise your legal rights relating to your personal data, please contact the DPO using the details set out below.

You can contact us and our DPO for any query about how your personal data is being used:

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4. Who is involved in our collection, handling and use of your personal data

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  • Third party service providers: we may instruct third parties to assist us to collect, handle and use your personal data on our behalf. Those third parties will carry out those activities in accordance with this privacy policy.


A list of the current third party service providers that we use, when we use them and what we use them for is set out in Appendix 1. We will update this list from time to time.

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  • Third party hyperlinks & connectors: our website and/or services may include links to third party websites, plug-ins and applications. Clicking on those links, or enabling those connections, may allow third parties to collect or share data about you. We do not control these third parties and are not responsible for their data protection compliance. When you leave our website or connect to a third party from us, we encourage you to read their privacy policy or notice.

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5. What kind of personal data do we collect?

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Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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We will collect, use, store and transfer the different kinds of personal data and associated information about you which we have grouped together below.

 

We refer generically to that personal data and associated information in this privacy policy as “personal data”.

 

  • Identity Data, which includes your title, first name, last name

  • Contact Data, which includes your billing address, delivery address, email address and telephone numbers and contact details history;

  • Financial Data, which includes your bank account and payment card details;

  • Transaction Data, which includes details about payments to and from you and other details of products that you have purchased from us;

  • Technical Data, which includes your internet protocol (IP) address, MAC address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile phone location data and other technology on the devices you use to access this website;

  • Profile Data, which may include usernames and passwords, interests and preferences and other insights or determinants that we have gained from our analysis and profiling of our customers; rest assured any password you may have with us is fully encrypted and we don’t have access to it:

  • Usage Data, which includes information about: the products you have shown an interest in and those that you have ordered or bought from us, and how you have used and navigated around our website. We will also keep records of your contact with us and any feedback and survey responses that you have submitted; and

  • Marketing and Communications Data, which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

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6. How do we collect your personal data?

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We use different methods to collect personal data from and about you, including through:

  • Direct interactions – you may give us your Identity, Contact and Financial Data by filling in our web forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide, or which is generated about you, when you: 

    • apply for our products;

    • create an account with us;

    • subscribe to our newsletter;

    • request marketing to be sent to you;

    • enter a competition, promotion or survey; and/or

    • give us some feedback.

  • Automated technologies or interactions – as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

 

7. Do you have to provide the information that we have requested from you?

 

If you don’t provide certain information to us, we won’t be able to provide you with our products or services.

We’ll make this clear to you which information is optional to provide.

 

8. What do we do with your personal data?

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We will only use your personal data when the law allows us to,  Most commonly we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you.

  • where it is necessary for your legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

  • where we need to comply with a legal or regulatory obligation.

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We have set out in Section 10 a description of what we will specifically do with your personal data and our legal justification for doing so.

We set out below some general personal data handling activities that we also carry out in respect of our customers’ and prospective customers personal data:

 

Marketing preferences – where you tell us you are happy to receive information from us we may send you communications from The Well Dressed Whippet which may include the following:

  • Newsletters;

  • emails about the services we offer and new product launches;

 

Depending on the contact preferences you select, we will communicate with you by post, telephone, SMS, email or other electronic means such as via social and digital media.

 

We will provide you with information about products that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.

We may use your Usage Data to help ensure that this messaging is personalised and relevant to you.

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9. With whom do we share your personal data?

 

We may share your personal data with the following entities for the purposes set out in Section 10 and as set out in Appendix 1:

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10. What are the legal grounds for our collection, handling, use and sharing you personal data?

 

We rely on the following legal bases to use your personal data:

  • Where it is needed to provide you with our products or services

  • For management and audit of our business operations including accounting

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11. Where do we send your personal data to for storage or other specific purposes?

 

We’re based in the UK and will not transfer your personal data outside the European Economic Area.

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12. How will we look after your personal data?

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an authorised way, altered or disclosed.

 

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority where we are legally required to do so.

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13. How long will we keep your personal data for?

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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In some circumstances, you can ask us to delete your data. Please see the Right of erasure below for further information.

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14. What are your legal rights in respect of your personal data that we handle?

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We set out below a list of the legal rights that all individuals have under data protection laws in relation to our handling of your personal data. They don’t apply in all circumstances:

  • Right to be informed – about your personal data and details of the handling and processing of that personal data and information, including the safeguards used to protect any of your personal data in the event that we transfer it outside the European Economic Area;

  • Right of access – to your personal data and to obtain information about how we handle and process it;

  • Right to have inaccuracies corrected – this is a right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;

  • Right of erasure – of your personal data, which is also known as the “right to be forgotten”;

  • Right to restrict handling and processing – of your personal data, which includes requesting us to suppress your personal data file;

  • Right to move, copy or transfer – your personal data to another organisation, also known as “data portability”;

  • Right to object – to the handling and processing of your personal data for certain purposes, in particular to personal data processed for direct marketing purposes and to personal data that is handled and processed for certain reasons based on our legitimate interests;

  • Right to withdraw consent – you may withdraw any consent or permission that you have previously provided to us in relation to our handling and processing of your personal data, such as for the purposes of marketing by electronic means;

  • Rights in relation to automated decision making – where such automated decision making has a legal effect on you or otherwise significantly affects you

  • Right to complain – in all circumstances, you may complain to:

  • us in relation to the handling of your personal data; or

  • the Information Commissioner’s Office which enforces data protection laws, whose contact details are set out on www.ico.org.uk.

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Procedure to exercise your legal rights

  • Contact us – If you wish to exercise your legal rights, please contact us in the first instance

  • Fees – you will not have to pay a fee to access your personal data or to exercise any other rights that apply. We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  • Our request for further information – we may need to request certain information from you to help us confirm your identity and ensure that your right to access your personal data or to exercise any of your other rights that apply. This is a security measure to ensure that any personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  • Response time – we will respond to all legitimate requests as soon as we can. It should not take longer than a month to do so. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Appendix 1

 

  • Data storage providers – we store all of our data with Wix.  This provider has it's own security mechanisms and software management/upgrades approaches to ensure the protection of critical data.

  • Visitors to our websites – when someone visits www.thewelldressedwhippet.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personal identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it; We may add additional 3rd party services in order to optimise our operations that will not need to capture personal data, but anonymous browsing data will be used. If personal data is required we will make you aware and you will have the option to be excluded, in which case you may not experience the same level of quality from the customer experience.

  • Cookies collection – We use cookies and local Storage on our website to help us maintain a consistent experience for you when you return to the application. This is also used to set up and maintain temporary data stores to facilitate the successful completion of a purchase. 3rd party cookies are also stored and the details of each of these can be found in our cookie policy.

  • Search engine within our websites – Our web experience may include both onsite (local) search functions and integrate 3rd party hosted solutions to deliver more robust search capabilities. We may add new search capabilities to help with your experience as a customer and facilitate better anonymous analytics as a business operation. We would use this data to discover where we can offer better experience and more useful information to you and to aid our business team in planning new products that would be useful to our community. These tools may record locational data which will not be of a personal nature, but rather of a regional aggregated nature. If we decide to include the capture of personal data in these functions in future it will be to help us increase the quality of service offering and deliver better business solutions to our customers and you will be informed of these changes. Additionally, any changes of this nature will be highlighted in the experience so that you are aware of them before you agree to continue using them. Also, we may add functionality in future that will allow you to continue using these services and be able to choose whether you would like to allow personal data to be captured or not. We will make it clear to you how you will benefit from the capture of personal data if this is the case.

  • Security – All data is secured by our Wix services infrastructure. All personal data shared with 3rd parties is sent using encryption and secure authorisations so that only services intended within our operations can send and receive private data. 

  • Contacting us via social media – We monitor our social media channels and will try and reply to queries where relevant and coherent as soon as we can. We may PM you if it is a sensitive topic in order to resolve your matter privately. Any communications through social media are owned by the social media channel provider and we cannot guarantee that a request to remove all your data may be fulfilled and neither are we responsible for doing so. If you wish to clear historical conversation data or other personal data you should contact the social media channel provider directly.

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